Return Policy and Return Form

You are not entitled to a refund if you simply change your mind or make a wrong choice - so please choose carefully.

We will not accept any return if product is not faulty. We will accept only faulty products back for replacement. Please contact us within 7 days from the receipt of the product.

*Exception*
We will accept shoes item and tatami mats return for size exchange or refund, only when the product is not used, clean, and does not fit for you or your place. Please contact us within 7 days from receipt of the product. Buyer has to pay the return delivery fee.

Download Sample Return Form